Eleni Nikolis-Hawkins is VP, Customer Service at LoanCare. Nikolis-Hawkins brings 25 years of experience in the financial services industry with a specialized focus in home equity operations. Prior to joining LoanCare, she was a VP, Consumer Loan Portfolio for Flagstar Bank. Her role spanned originations, loan boarding through lien release. She handled all servicing and branch training for consumer loans and audit remediation. Nikolis-Hawkins also spent 17 years at PHH Mortgage, where she held multiple leadership roles, including HELOC servicing.