James Campbell is EVP and Head of Servicing for Flagstar’s residential mortgage business. He brings to Flagstar over 30 years’ experience in the financial services industry with a focus on the customer experience, employee development, process improvement, automation, and change management. Campbell most recently was Head of Servicing and Post-Closing at Caliber Home Loans, Inc. He has a track record of working with his origination partners in all four lending channels—retail, wholesale, correspondent, and direct-to-consumer—to deliver an outstanding customer experience. Other industry experience includes serving as Director and Head of Asset Management for the Residential Mortgage-Backed Securities group at Deutsche Bank and as a Director at Credit Suisse.