Jay Jones oversees the Mr. Cooper mortgage servicing organization. Prior to this role, he held various key leadership roles in other organizations, strategically guiding mortgage servicers through the ever-changing industry landscape. He served as EVP and Chief Strategy Officer for Celink and as EVP at CIT Bank, where he led the Residential Servicing Operations Division. Jones has more than 25 years’ experience in the mortgage industry with responsibilities ranging across a variety of functions including leading and managing capital marketing, analytics, credit management, servicing, and special servicing. Jones holds a B.S. in Business Administration from California State University, Northridge.