Lisa Heitzmann, Chief Operating Officer of Deephaven Mortgage, holds ultimate responsibility for ensuring an outstanding experience for all of the Deephaven customers and the borrowers they serve. Specifically, she oversees all key operational functions including in-house underwriting and both wholesale and correspondent service delivery. She works side-by-side with her fellow executive team members and senior managers to envision ideal loan products and processes. Once defined, she applies her deep experience in credit, risk, compliance, quality and production to craft practical, actionable strategies for achieving them. Heitzmann earned the Certified Mortgage Banker (CMB) designation from the Mortgage Bankers Association. She holds a B.S.B.A, summa cum laude, from Merrimack College in North Andover, Massachusetts.