Stephen Staid has nearly three decades of mortgage industry expertise and has been a distinguished leader in some of the largest mortgage servicing companies and mortgage-related subsidiary enterprises in the world. Prior to joining Sourcepoint, Staid was with Gateway First Bank, where he was Chief Servicing Officer. During his tenure, Staid shaped the strategic direction of mortgage servicing operations, integrated digital telecommunication platforms, and improved operating performance by over 50% in key areas while achieving high customer satisfaction ratings. Staid has held executive leadership roles at PHH, Bank of America, Lehman Brothers, and other multinational mortgage lending corporations. Staid received a Bachelor of Arts degree from Rhodes College in Memphis, Tennessee.