Courtney Thompson leads a best-in-class default operations team, delivering industry leading transparency into, and the strongest control environment around, the default mortgage servicing process. Thompson is responsible for all consumer default assets at Flagstar, including the default call center and the design and operation of the bank’s default servicing oversight model. She also manages the specialty servicing vendor partners who perform the front-line servicing for each of the functional areas of default (loss mitigation, foreclosure, bankruptcy, and REO), as well as Flagstar’s cross-functional oversight team.