In her capacity, Rita M. Falcioni directs the formulation of regulations, policies, and procedures relating to the supplemental servicing, oversight, termination, guaranty claim payment, and post audit of VA-guaranteed loans. Falcioni began her career with VA at the Cleveland Regional Loan Center in 1996 as a Loan Service Representative. She also held the positions of Loan Administration Team Leader, Loan Administration Servicing Officer, and Loan Administration Officer before she joined the VA Central Office team in September 2014. Falcioni earned her Bachelor of Arts degree from Kent State University, where she graduated with honors.