With a background in high-risk regulatory solution management, operations, innovation, and human-first strategies, Courtney Thompson has recently launched Consigliera. Consigliera is a consultancy focused on revolutionizing mortgage servicing, by building bridges between financial institutions and the fintech community to deliver meaningful, connected, efficient solutions. Since 2014, Thompson has been the SVP in charge of Flagstar Bank's best-in-class default mortgage operations team, delivering industry-leading transparency into, and the strongest control environment around, the default mortgage servicing process. Passionate about servicing transformation she led the bank’s partnerships with the fintech community through its mortgage-specific fintech accelerator program.