Table Talk: A Collaborative Restart

After almost two full years of the default process grinding to a near complete stop, work is resuming. Firms and servicers had worked for years to build strong teams, implement compliance-driven processes, and optimize workflows to best handle loans in foreclosure. But throughout the extended moratoria, staff moved to different jobs and companies were forced to reduce resources that they had dedicated to managing the many tasks. Big scale was gone, functions were consolidated, and processes were completely reengineered to work in the environment created by the moratoria. We are now retooling, restarting, and retesting the machinery, all while we are also having to hire and train new staff. Join this session to discuss best practices for restarting the process, retesting the controls, and collaborating together with all parties as we resume regular workloads.