Michael manages the mortgage servicing contact centers and default servicing areas at BOK Financial including the Customer Service, Collections, and Loss Mitigation contact centers, the Loss Mitigation processing, Foreclosure, Bankruptcy, Claims, Post-Sale and Loss Analysis teams. Prior to joining BOK Financial, he oversaw mortgage sub-servicers at Goldman Sachs and led in a variety of areas at Mr. Cooper Mortgage primarily in Customer Care, Loss Mitigation, and First Line of Defense. Michael holds an MLS in Risk Management from Texas A&M School of Law, an MBA from Texas Tech University and a BA in Organizational Leadership from Arizona State University.