Cristi Richey is VP of Business Account Management Solutions – Single-Family Business. Richey leads the mortgage servicing strategy for all Fannie Mae customer-facing teams, including but not limited to relationship and performance management of approximately 1,400 servicers. Her organization is responsible for day-to-day monitoring of servicer performance focused on enabling safe and sound risk management, strengthening the servicing infrastructure and relationships. She creates alignment on the servicing strategy across the company and ensures proactive decision-making to safeguard 17.6 million loans ($3.6 trillion UPB) of Fannie Mae’s Single-Family Servicing portfolio. Richey joined Fannie Mae in January of 2010 and has held various roles during her tenure within the Single-Family Servicing organization, including Servicing Relationship Management and Performance Oversight, Servicer Response Team, and the Mortgage Default Counsel relationship and oversight team. Prior to joining Fannie Mae, she worked at Homecomings Financial and GMAC Mortgage.