The Five Star Institute Webinar Series

The Five Star Institute webinar series aims to broaden the horizons of the mortgage industry. It's the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

October 2022

Subservicing 2023: Making the Switch in a Tightening Market


Hear first-hand from three industry experts about how subservicing is helping lenders & MSR owners hedge in a contracting origination market. It’s a 360-degree perspective on the subservicing industry:

  • One leading MSR shares best practices on selecting, onboarding, and growing with a new subservicer.
  • One industry expert discusses the significant shifts and growth in the servicing space and how it is helping lenders navigate through the down cycle.
  • One top subservicer talks about what to consider when evaluating new subservicing partners or even bringing in-house. What can you expect in terms of economics, onboarding, and timing?  Why now may be the best time to make the switch?

Attendees will include: originators, servicers, credit unions, community banks, and private investors—any executive or manager overseeing MSRs or servicing assets.

Who Should Attend: Decision-makers for those holding servicing rights, compliance executives, origination executives, risk managers, servicing oversight staff, CFOs, chief credit risk officers, servicing executives, and other mortgage professionals.


Originally broadcasted on October 5, 2022



Have a question?


Donny Atkins
Donny Atkins
Director of Servicing
MLD Mortgage dba The Money Store
Chris Sabbe
Chris Sabbe
SVP Business Development
PHH Mortgage
Seth Sprague
Seth Sprague
Director of Consulting Services
Richey May

Webinar FAQs

Five Star Institute educational webinars are presented at no cost to participants.

You only need to have access to the internet. We recommend using either Chrome or Firefox. Additionally, good internet connectivity will ensure high-quality video conferencing. Audio for the webinar will be streamed via your computer speakers. We encourage you to test your speakers before the event to make sure everything works as it should.

You do not need to download or install any software to participate. Additionally, a webcam is also not required. 

For technical assistance, please send an email to or click the conversation bubble on the right hand side of this page to start a live chat with a Five Star event support representative.

The webinar will take place during the Central Time Zone.

You must first sign up for the webinar by clicking the button at the top right of this page. At that time you will be asked to create a password. Once you have finished signing up, simply click on "JOIN WEBINAR" to join the waiting room. Live chat with other attendees will be available while you wait for the webinar to begin.

Yes. A recording of the webinar will be available to view on-demand 1-2 business days after the live online event.

You will be able to submit questions or comments by typing them into the Q&A widget during the event. These questions will be answered as time allows during the Question & Answer session following the presentation.

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