Name
Proactive, Not Reactive: Engaging Borrowers Early to Prevent Delinquency
Date & Time
Tuesday, June 24, 2025, 1:00 PM - 2:00 PM
Speakers
David Wharton - Five Star Institute
JT Grubbs - Selene Finance
Michael Merritt - BOK Financial
Courtney Thompson - CMG Financial
David Wharton JT Grubbs Michael Merritt Courtney Thompson
Description

Discover how earlier, more strategic borrower engagement can significantly reduce delinquency rates, strengthen portfolio performance, and improve long-term customer retention. Join Five Star and Selene as we bring you insights from JT Grubbs, EVP, Mortgage Servicing, Selene; Michael Merritt, SVP, Customer Care & Mortgage Default Servicing, BOK Financial; and Courtney Thompson, EVP, Head of Servicing, CMG Financial.

Virtual Session Link
View Session