James Braxton is a seasoned mortgage servicing executive with over a decade of experience driving operational excellence, regulatory compliance, and customer-centric innovation. While at Servbank, Braxton has led all customer-facing functions—including Collections, SPOC, and Customer Service—where he develops and executes strategies that align with core values and production goals. Braxton is known for fostering leadership, streamlining operations, and elevating the customer experience. His career spans key roles at The Money Source and Ditech, where he built and led high-performing teams across training, loss mitigation, and servicing operations. A recognized industry voice, Braxton is a member of the Mortgage Servicing Executive Alliance (MSEA). He holds a Bachelor of Science in Sociology from Arizona State University and is passionate about professional development, strategic problem-solving, and advancing the mortgage servicing industry.