With over 13 years in the Bankruptcy industry, Alicia has recently joined Flagstar Bank as their Bankruptcy Operations Manager, expanding on her 20 years of experience in operational management. Beginning as a certified paralegal, she has used the knowledge gained in each position to build the skills necessary to succeed. With additional experience in Commercial Banking, Alicia has experience in large scale, international level volume, while maintaining small-scale attention to detail. She is passionate about management and ways to improve management practices in the current professional climate; speaking and training on the topic as often as possible.