The Five Star Institute Webinar Series

The Five Star Institute webinar series aims to broaden the horizons of the mortgage industry. It's the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

Tuesday, August 18, 2026
1:00 PM - 2:00 PM (CDT)

Open to all industry professionals.

Emergency & Priority Dispatch Readiness: Storm Response and Time-Sensitive Work

IN PARTNERSHIP WITH

In high-pressure situations such as storm events or urgent property issues, vendors must be prepared to respond quickly and effectively. This session will focus on operating in priority dispatch environments, including preparation, communication, and execution under tight timelines. Panelists will also share best practices for managing surge demand while maintaining safety, documentation standards, technology usage, and service consistency.

ACCESS WEBINAR

Click the button below to join the webinar.

CONTACT

Have a question?

events@thefivestar.com

Speaker

Micole Booker
Micole Booker
VP, Default Mortgage Operations
VRM Mortgage Services
Johanna Granados
Johanna Granados
Account Executive
Verisk
Stephanie Mclane
Stephanie Mclane
CEO
AREMCO, Inc.
Denia Ray
Denia Ray
SVP, National Field Services
Genstone Field Services
Priscilla Rivera
Priscilla Rivera
VP - Client & Operational Development
Sterling Claims Management

Webinar FAQs

Five Star Institute educational webinars are presented at no cost to participants.

You only need internet access and good connectivity to stream. We recommend using either Chrome or Firefox for your browser. Audio for the webinar will be streamed via your computer speakers. We encourage you to test your speakers before the event to make sure everything works as it should.

You do not need to download or install any software to participate, and a webcam is not required. 

If you are attending live, once the countdown clock in the waiting room reaches zero, you will be prompted to open Zoom either in your browser or in the application if it's downloaded on your computer. Select your preferred viewing option for Zoom, and you will be transferred to the live broadcast. 

If you viewing an on-demand recording of the webinar, you will open the recording directly in your browser and won't be prompted to open Zoom or any other outside applications after you log in to access.

For technical assistance, please send an email to events@thefivestar.com.

The webinar will be hosted in the Central Time Zone.

You must first sign up for the webinar by clicking the button at the top right of this page. At that time you will be asked to create a password. Once you have finished signing up, simply click on "JOIN WEBINAR" to join the waiting room. Live chat with other attendees will be available while you wait for the webinar to begin.

Yes. A recording of the webinar will be available to view on-demand 2-3 business days after the live online event.

You will be able to submit questions or comments by typing them into the Q&A widget during the event. These questions will be answered as time allows during the Question & Answer session following the presentation.

We welcome your questions. Please email us at events@thefivestar.com.

All feedback and suggestions for webinars may be sent to events@thefivestar.com.

About the Sponsor