The Five Star Institute Webinar Series

The Five Star Institute webinar series aims to broaden the horizons of the mortgage industry. It's the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

January 2022

Restarting the Servicing Engine: Loss Mitigation After the Pandemic


Join DS News and Aspen Grove Solutions for an exclusive webinar, "Restarting the Servicing Engine: Loss Mitigation After the Pandemic" on January 21. Matt Douglas, VP, Mortgage Policy, Housing Policy Council; Scott Holzmeister, SVP, ServiceMac, LLC; and John Vella, Chief Revenue Officer, Selene Finance LP, headline a panel to discuss operational challenges in loss mitigation, maintaining a servicing operation in a fluid industry, and efficiently managing loss mitigation in this new post-pandemic world. Moderated by Marcel Bryar, Founder and Managing Director, Mortgage Policy Advisors LLC, this webinar will provide critical insights into managing loss mitigation in our new normal.


Originally broadcasted on January 21, 2022



Have a question?


John Vella
John Vella
Chief Revenue Officer
Selene Finance LP
Marcel Bryar
Marcel Bryar
Founder and Managing Director
Mortgage Policy Advisors, LLC
Matt Douglas
Matt Douglas
VP, Mortgage Policy
Housing Policy Council
Scott Holzmeister
Scott Holzmeister
ServiceMac, LLC

Webinar FAQs

Five Star Institute educational webinars are presented at no cost to participants.

You only need to have access to the internet. We recommend using either Chrome or Firefox. Additionally, good internet connectivity will ensure high-quality video conferencing. Audio for the webinar will be streamed via your computer speakers. We encourage you to test your speakers before the event to make sure everything works as it should.

You do not need to download or install any software to participate. Additionally, a webcam is also not required. 

For technical assistance, please send an email to or click the conversation bubble on the right hand side of this page to start a live chat with a Five Star event support representative.

The webinar will take place during the Central time zone (Dallas,Texas,USA).

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Yes. A recording of the webinar will be available to view on-demand 1-2 business days after the live online event.

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