The Five Star Institute Webinar Series

The Five Star Institute webinar series aims to broaden the horizons of the mortgage industry. It's the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

100% Digital, 100% Delight: Prioritizing Customers in the Digital Era


Smart lending strategies combine cutting-edge technology with exceptional customer service. Join Five Star and DocMagic for a conversation and demonstration of successful digital implementation that supports a core focus on personalized service to customers.

We'll explore how borrowers can conveniently complete the entire loan process on a tablet or handheld device, embracing a modern and efficient experience. Attendees will hear firsthand from a lender that has implemented digital tools that foster and support in-person interactions—addressing concerns and building rapport with borrowers while remaining 100% digital.

Register NOW for this critical discussion about the seamless integration of personalized service and state-of-the-art technology.


Originally broadcasted on July 25, 2023



Have a question?


Kurt Neeper
Kurt Neeper
Superior Financial Solutions
Megan Schroeder
Megan Schroeder
Director of Mortgage Loan Operations
Superior Financial Solutions
Leah Sommerville
Leah Sommerville
Senior Account Executive eServices

Webinar FAQs

Five Star Institute educational webinars are presented at no cost to participants.

You only need to have access to the internet. We recommend using either Chrome or Firefox. Additionally, good internet connectivity will ensure high-quality video conferencing. Audio for the webinar will be streamed via your computer speakers. We encourage you to test your speakers before the event to make sure everything works as it should.

You do not need to download or install any software to participate. Additionally, a webcam is also not required. 

For technical assistance, please send an email to or click the conversation bubble on the right hand side of this page to start a live chat with a Five Star event support representative.

The webinar will take place during the Central Time Zone.

You must first sign up for the webinar by clicking the button at the top right of this page. At that time you will be asked to create a password. Once you have finished signing up, simply click on "JOIN WEBINAR" to join the waiting room. Live chat with other attendees will be available while you wait for the webinar to begin.

Yes. A recording of the webinar will be available to view on-demand 1-2 business days after the live online event.

You will be able to submit questions or comments by typing them into the Q&A widget during the event. These questions will be answered as time allows during the Question & Answer session following the presentation.

We welcome your questions. Please email us at

All feedback and suggestions for webinars may be sent to

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