The Five Star Institute Webinar Series

The Five Star Institute webinar series aims to broaden the horizons of the mortgage industry. It's the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

Getting the Most From Vendor Relationships


A lot changed during the pandemic. Maybe your vendor mix should, too. The pandemic accelerated the adoption of new processes and technologies that have raised the bar on vendor products, performance, and pricing. As moratoriums lift and foreclosures heat up, there is much to be gained by servicers willing to re-evaluate their vendor rosters against new risk, cost, and efficiency KPIs. Webinar highlights will include using a champion/challenger model to reduce risk while improving vendor performance, the advantages of today’s diversified product mixes, and leveraging vendor partnerships to offset workforce adjustments while improving service experiences.


Originally broadcasted on March 30, 2023



Sean Cooke
Sean Cooke
Vice President, National Sales
Boston National Title
Cheri Kluft
Cheri Kluft
Senior Vice President National Sales, Boston National Title
Boston National Title


Have a question?

Webinar FAQs

Five Star Institute educational webinars are presented at no cost to participants.

You only need to have access to the internet. We recommend using either Chrome or Firefox. Additionally, good internet connectivity will ensure high-quality video conferencing. Audio for the webinar will be streamed via your computer speakers. We encourage you to test your speakers before the event to make sure everything works as it should.

You do not need to download or install any software to participate. Additionally, a webcam is also not required. 

For technical assistance, please send an email to or click the conversation bubble on the right hand side of this page to start a live chat with a Five Star event support representative.

The webinar will take place during the Central Time Zone.

You must first sign up for the webinar by clicking the button at the top right of this page. At that time you will be asked to create a password. Once you have finished signing up, simply click on "JOIN WEBINAR" to join the waiting room. Live chat with other attendees will be available while you wait for the webinar to begin.

Yes. A recording of the webinar will be available to view on-demand 1-2 business days after the live online event.

You will be able to submit questions or comments by typing them into the Q&A widget during the event. These questions will be answered as time allows during the Question & Answer session following the presentation.

We welcome your questions. Please email us at

All feedback and suggestions for webinars may be sent to

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