Meet the Speakers

Executive Servicing Expert Q&A

Legal League 100’s Vice Chair sits down for a Q&A interview with BSI Financial Services’ President and CEO, discussing the latest COVID-19 related topics: from processes and challenges, to FHFA and forbearance, loss mitigation, and the road to recovery.


Stephen Hladik, Partner, Hladik, Onorato & Federman, LLP

Formerly a Deputy Attorney General in charge of the Harrisburg office of the Pennsylvania Bureau of Consumer Protection, Stephen M. Hladik brings a broad range of experience to his mortgage foreclosure, bankruptcy, tax sale, and UDAP legal practice. A graduate of the Pennsylvania State University, Hladik obtained his law degree from Widener University, with honors, where he served as Internal Managing Editor of the Law Review. Hladik gained significant expertise in lending law enforcement while serving in the Pennsylvania Attorney General's Bureau of Consumer Protection, handling UDAP, FDCPA, RESPA, and TILA practice.


Gagan Sharma, President and CEO, BSI Financial Services, Inc.

Gagan Sharma acquired BSI Financial Services from a bank in 2006. Prior to BSI, Sharma founded a global outsourcing company serving the financial services and technology industries. He raised institutional equity financing and increased the company's labor force to more than 1,200 people before selling it. Before that, Sharma was a consultant with Deloitte, adivsing clients on matters of strategy and operations in the financial services and high-tech industries. Sharma has an MBA from the Wharton School at the University of Pennysylvania and a B Tech from the Indian Institute of Technology, Delhi. 

COVID-19: Business as Un-usual

Join servicing thought leaders in a session that unpacks the latest COVID-19 updates and impact to your business. This panel addresses all concerns of the pandemic: economic effects, regulatory changes and federal aid, how servicers can prepare today for a post-COVID-19 market, and how the health crisis has changed our industry and business practices.


Roy Diaz, Managing Shareholder, Diaz Anselmo Lindberg, P.A.
Roy Diaz is the shareholder of Diaz, Anselmo Lindberg, P.A. in Fort Lauderdale, Florida. Diaz has been a member of the Florida Bar since 1988, concentrating his practice in the areas of real estate, litigation, and bankruptcy. For over 20 years, he has represented lenders, servicers of both conventional and GSE loans, private investors, and real estate developers, with an emphasis on the mortgage servicing industry.


Scott E. Buchta, Senior Managing Director, Head of Fixed Income Strategy, Brean Capital, LLC
Scott E. Buchta has over 30 years' experience developing trading strategies for institutional clients across the various fixed-income sectors, with an emphasis on MBS, CMBS, and other asset-backed securities. In addition to providing market insight and cross-sector relative value trade ideas, Buchta also provides periodic commentary on macroeconomics themes, interest rates, mortgage prepayments, and the housing markets. Prior to joining Brean Capital, Buchta was a Senior Managing Director at Bear Stearns in the Financial Analytics and Structured Transactions department.

Christopher L. Carman, Litigation and Compliance Counsel, BSI Financial Services, Inc.
Christopher L. Carman is responsible for oversight of litigation involving BSI Financial Services, a specialty sub-servicer with offices in Texas, Pennsylvania, and California. His role involves managing not only contested default matters but also defensive and complex litigation. He is admitted to practice law in Texas and California and is a graduate of the University of Texas with degrees in finance and law. Carman has been in the mortgage servicing industry for more than 20 years.

Candace Russell, VP Post-Sale, Carrington Mortgage
Candace Russell is VP of Post Sale Activities in Default Servicing at Carrington Mortgage Services and leads Carrington’s efforts to manage default inventory, as well as reduce enterprise risk factors. Carringotn is a vertically-integrated real estate and mortgage company that specializes across the life cycle of single family assets. Her experience in the mortgage industry is broad and deep, covering mortgage originations, performing loans, loss mitigation, foreclosure, claims, and risk management. Candace is currently Chair for the Mortgage Bankers Association Loan Administration Committee.

Courtney Thompson, SVP, Default Mortgage Servicing, Flagstar Bank
Courtney Thompson leads a best-in-class default operations team, delivering industry leading transparency into, and the strongest control environment around, the default mortgage servicing process. Thompson is responsible for all consumer default assets at Flagstar, including the default call center and the design and operation of the bank’s default servicing oversight model. She also manages the specialty servicing vendor partners who perform the front-line servicing for each of the functional areas of default (loss mitigation, foreclosure, bankruptcy, and REO), as well as Flagstar’s cross-functional oversight team.

Keynote Address From RoundPoint Mortgage Servicing Corporation's Chief Risk Officer
Find out what servicers need to know in the coming months and years as a result of the pandemic. This keynote address breaks down regulatory updates like the CARES Act, liquidity issues, change management, new business realities, and strategies to manage through these challenges in the years ahead.

Keynote Speaker

Ben Purser, Chief Risk Officer, RoundPoint Mortgage Servicing Corporation
Since 2015, Ben Purser has been the Chief Risk Officer for RoundPoint Mortgage Servicing Corporation. He has held a number of senior financial services governance roles, having been the Chief Audit Executive at two public firms as well as the CCO for the TARP program at the U.S. Treasury, where he helped develop and oversee the “Making Home Affordable” initiative. He has also held senior positions at Caliber Home Loans and Ocwen.

eNotes and eMortgages: The Industry's Digital Future
The industry’s shift to digital architecture is inevitable and ongoing. In this panel, subject-matter experts examine the implications—both positive and negative—of the increasing impact of eNotes and eMortgages.


Ryan Bourgeois, General Counsel—Partner, BDF Law Group
Ryan Bourgeois manages BDF Law Group’s foreclosure groups in Texas and Georgia. Bourgeois attended Texas Christian University, earning a finance degree in 2002, and received a Juris Doctor from Southern Methodist University Dedman School of Law in 2005. Licensed in Texas, Colorado, and Georgia, Bourgeois began his practice as a debtor’s bankruptcy attorney before starting with Barrett Daffin Frappier Turner & Engel, LLP, in 2006.


Heidi B. Carey, Attorney, Member, Riley Pope & Laney, PLLC
Heidi B. Carey represents mortgage banking creditors and manages the day-to-day operations of the firm’s default servicing practice. Carey became a member of the firm in 2010. Since 2001, Carey has practiced residential foreclosure and bankruptcy law and supervised and managed both paralegals and attorneys. Carey is a member of the South Carolina Bar and the Richland County Bar Associations and is admitted to practice before all South Carolina state courts and the United States District Court for the District of South Carolina.

John A. Dunnery, VP, Government Loan Servicing, Bayview Loan Servicing, LLC
John Dunnery manages Bayview Loan Servicing’s non-performing GSE/agency residential loan portfolio. Bayview services and subservices 180,000 loans in 50 states and Puerto Rico. Dunnery is responsible for management and oversight of the government loan portfolio to regulatory and servicing guide requirements, including electronic data reporting, investor reporting and loan accounting, servicing advances, and claims. Prior to joining Bayview, he held senior loan servicing roles with Pacific Union Financial, LLC; Chase; and Wachovia, as well as serving as Senior Director-NSO with Fannie Mae.

James Mitchell, CEO-Co-Founder,
James Mitchell is an SMU Law alumni and is the CEO and co-founder of eNotaryLog, LLC, a remote online notarization vendor based out of Tampa, Florida.

Jeremy Potter, Senior Director, Strategy & Innovation, Quicken Loans
Jeremy Potter is responsible for strategy and innovation within capital markets at Quicken Loans. His team explores new product offerings and credit policy changes across all channels and areas of business at Quicken Loans, Rocket Mortgage, Quicken Loans Mortgage Services (QLMS), and affiliated companies. In addition to product development, Potter advises the company on housing and credit policy, investigates emerging technologies and fintech including M&A activity, and provides market research and intelligence on the industry. Potter joined Quicken Loans in 2016 as an Associate Counsel on the Legal Team.

Afternoon Keynote
The Lead Economist for the Federal Reserve Bank of St. Louis addresses the current global economy and how the U.S. will be impacted in the coming years. This keynote also covers forecasts for unemployment rates, examines which sectors will face the largest challenges, and explores other implications for the default industry.

Keynote Speaker

William R. Emmons, Lead Economist, Federal Reserve Bank of St. Louis
William R. Emmons is the lead economist with the Center for Household Financial Stability at the Federal Reserve Bank of St. Louis, where he also serves as AVP. His areas of focus at the Center include household balance sheets and their relationship to the broader economy. He also speaks and writes frequently on banking, financial markets, financial regulation, housing, the economy, and other topics. His work has been highlighted in the New York Times, the Wall Street Journal, American Banker, and on PBS NewsHour, Bloomberg News, and other national programs.

The Regulatory Landscape: Proposed Rule Changes
This panel will discuss the latest critical regulatory changes servicers and firms need to stay abreast of, including updates on CFPB rule changes and how they will affect our industry. Get the inside track on the developments you need to be on the look-out for.


Bob Norman, Partner, Houser LLP
Bob Norman has represented financial institutions in jury and non-jury lawsuits in federal, state, and bankruptcy courts across the country. He has counseled clients on a wide range of issues involving federal and state law. He specializes in mortgage litigation, bankruptcy, title, and issues that range from origination to servicing to loss mitigation. Norman has extensive litigation experience in issues involving the Real Estate Settlement Procedures Act, Truth-in-Lending Act, Fair Credit Reporting Act, and the Fair Debt Collection Practices Act. Norman is admitted to practice in Arizona, California, and Washington.


R. Christopher Baker, General Counsel, Nations Lending
Since 2017, R. Christopher Baker has been General Counsel for Nations Lending Corporation, a mid-sized non-depository residential mortgage lender headquartered in northern Ohio and operating in all 50 states, plus the District of Columbia. Baker oversees the legal department functions and advises on topics ranging from regulatory matters and corporate governance to contract negotiations and HR. Based out of central Texas, Baker came to Nations Lending after spending several years as compliance counsel to a Houston-based lender, advising on the regulatory changes following the 2008 mortgage crisis.

Allen C. Myers, Assistant General Counsel, VP, JPMorgan Chase Bank NA
Allen C. Myers is a trusted advisor to Chase’s Home Lending Default Servicing business, supporting several functions within bankruptcy (including motions for relief, reaffirmations, and servicing cross-impacts) and post-foreclosure operations (including claims and loss analysis). Before joining Chase, Myers served as in-house litigation counsel with a non-bank servicer and practiced complex consumer finance litigation with Goodwin.

Marissa Yaker, Managing Attorney of Foreclosure, Padgett Law Group
Marissa Yaker’s practice is primarily focused on creditors’ rights and foreclosure, an area of law in which she has actively practiced for five years. She is a member of the Legal League 100’s Special Working Initiatives Group, the Florida Bar Grievance Committee, WILL (Women in Legal Leadership), and ALFN’s JPEG Committee. She was recently sworn into the United States Supreme Court as a member and in January 2020 was recognized by DS News in its annual list of the Top 25 Women of Law.