The Five Star Institute Webinar Series

The Five Star Institute webinar series aims to broaden the horizons of the mortgage industry. It's the best source for complimentary insights and education about critical industry topics led by subject-matter experts and company sponsors.

February 2022

The Human Touch: Why the Rise of Technology Still Requires Empathy

IN PARTNERSHIP WITH

There's always a human element behind every transaction. New developments in technology can assist mortgage services and lenders when it comes time to guide borrowers through financial hardships, but the "human touch" remains critical. Join Sourcepoint and an esteemed group of speakers to discover how taking an empathetic approach to forbearance can help smooth out challenging interactions and promote customer loyalty.

WHEN

Originally broadcasted on February 16, 2022

ACCESS WEBINAR

CONTACT

Have a question?

events@thefivestar.com

Speakers

John Lawrence
John Lawrence
EVP
Selene Finance
Patrick Coon
Patrick Coon
Mortgage Industry Consultant
Stephen Staid
Stephen Staid
EVP of Mortgage Practice Strategy
Sourcepoint
Steve Schachter
Steve Schachter
EVP and Market Leader
Sourcepoint

Webinar FAQs

Five Star Institute educational webinars are presented at no cost to participants.

You only need to have access to the internet. We recommend using either Chrome or Firefox. Additionally, good internet connectivity will ensure high-quality video conferencing. Audio for the webinar will be streamed via your computer speakers. We encourage you to test your speakers before the event to make sure everything works as it should.

You do not need to download or install any software to participate. Additionally, a webcam is also not required. 

For technical assistance, please send an email to events@thefivestar.com or click the conversation bubble on the right hand side of this page to start a live chat with a Five Star event support representative.

The webinar will take place during the Central time zone (Dallas,Texas,USA).

You must first sign up for the webinar by clicking the button at the top right of this page. At that time you will be asked to create a password. Once you have finished signing up, simply click on "WEBINAR LOGIN" to join the waiting room. Live chat with other attendees will be available while you wait for the webinar to begin.

Yes. A recording of the webinar will be available to view on-demand 1-2 business days after the live online event.

You will be able to submit questions or comments by typing them into the Q&A widget during the event. These questions will be answered as time allows during the Question & Answer session following the presentation.

We welcome your questions. Please email us at events@thefivestar.com.

All feedback and suggestions for webinars may be sent to events@thefivestar.com.

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