event agenda

All listed times are in the Central time zone (CT).
Agenda details are subject to change. Check back regularly for updates and speaker additions.

WEDNESDAY, MARCH 25, 2026

11:00 AM - 1:00 PM

Legal League Advisory Council Meeting 

Invitation Only
 

 
 
1:00 PM - 5:30 PM

Registration & Hospitality Desk Open 

The Registration & Hospitality Desk will be located in the Governors Ballroom Foyer to welcome and check you into the conference as you arrive on Wednesday. 

 
 
1:45 PM - 5:00 PM

Servicer Leadership Roundtable - Invitation Only

This private meeting between top servicers and Legal League leadership will focus on discussions around key areas of improvement and collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only.
 

 
 
5:00 PM - 7:00 PM

Welcome Reception 

Make the most of this opportunity to forge connections with potential new partners!

 
 

THURSDAY, march 26, 2026

8:00 AM - 9:00 AM

Registration & Breakfast 

Stop by the Registration Desk to check in and pick up your badge before heading to breakfast. Maximize your meeting time and invite a colleague to join you! 

 
 
9:00 AM - 9:10 AM

Welcome Remarks

Legal League Advisory Council Chair, David Demers, and Five Star's Executive Director of Membership, Gina Gallutia, kick off the Spring Servicer Summit and share an overview of the day.

 
David Demers Gina Gallutia
9:10 AM - 10:00 AM

General Session #1

From 50‑Year Mortgages to Rising Foreclosures: Hot Topics Every Servicer Needs to Know

As the mortgage landscape undergoes rapid transformation, servicers are facing new product structures, evolving regulatory expectations, and shifting default trends. This session brings together seasoned General Counsel from two major mortgage servicers, a leading mortgage servicing attorney, and an industry‑wide data expert known for his insights on foreclosure volumes. Together, they will break down the most pressing issues shaping default servicing in 2026.

 
Jane Bond Hilary Bonial deloise browne-milner LeAllen Frost Michael Merritt
10:00 AM - 10:15 AM

Networking Break

 
 
10:15 AM - 11:05 AM

General Session #2

Market Forces, Risk, and the Future of Servicing

Join industry experts for a forward-looking discussion on the economic and market forces influencing our industry. This session will cover the broader economic outlook with a lens toward supply and demand shifts, buyer and seller trends, delinquency and foreclosure patterns, mortgage servicing changes, consolidation across the industry, and the evolving role of the GSEs.

 
Patrick O'Brien Daren Blomquist LaQuanda Sain Nolan Turner
11:05 AM - 11:55 AM

General Session #3

Foreclosing Outside the Standard Model 

This panel will explore the unique operational and legal challenges of specialty servicing and where traditional foreclosure models fall short. Panelists will discuss system limitations tied to non-standard foreclosure timelines, managing departures from standard workflows, and adjusting servicing expectations and performance metrics. The conversation will also address escalation and exception governance, cross-functional coordination among servicing, legal, field services, and asset management, and the added complexity created by investor and asset manager involvement—particularly in BPL portfolios.

 
Stephen Vargas Roy Diaz Dave Hughes
12:00 PM - 1:00 PM

Lunch & Fireside Chat

What does great leadership really look like in practice? In this fireside chat, we will sit down with a seasoned leadership development strategist and executive coach who has spent more than 30 years helping leaders and teams thrive across military, nonprofit, and corporate environments. From building trust and clarity inside organizations to designing scalable leadership programs, he’ll share real-world lessons on what helps leaders grow—and what holds them back. 

 
Gina Gallutia Joe Lara
1:00 PM - 1:15 PM

Networking Break 

 

 
 
1:15 PM - 2:30 PM

Roundtable Discussions

Topics: 

  • UCC Lien terminations
  • Possible Fannie/Freddie Privatization
  • Bankruptcy Issues – December Rule Changes
 
David Demers Nicole Noel Stephen Vargas Bret Davis Mario Serra Natalie Winslow
2:30 PM - 3:00 PM

Fireside Chat

What does the servicing landscape look like from the top? In this fireside chat, the COO of Servicing at NewRez and the Chair of Legal League come together for a candid conversation about leadership, industry challenges, and the role of community in driving growth, opportunity, and innovation. 

 
David Demers Joshua Bishop
3:00 PM - 3:15 PM

Networking Break 

 

 
 
3:15 PM - 4:05 PM

General Session #4

HUD Servicing Guide Updates: What Servicers Need to Know

This panel will explore recent updates to the HUD Servicing Guide, with a focus on key loss mitigation changes and updates to CAFMV calculations. Panelists will discuss practical implications for servicers, compliance considerations, and how these changes may impact day-to-day operations.

 
Ryan Bourgeois Caren Castle Candace Russell Timika Scott
4:05 PM - 4:55 PM

General Session #5

Complex Litigation: Risks, Remedies, and Litigation Strategy

Join leading practitioners for an in-depth discussion of the legal and practical challenges driving complex litigation in 2026. Topics will include FAPA developments, tactics for overcoming court backlogs and delays, handling jury trials in foreclosure matters, the increasing use of FDCPA and UDAAP claims as counterclaim weapons, and navigating the unique risks posed by zombie mortgages and charged-off debt.

 
Stephen Hladik Alicia Byrd Clay Gordon Reneau Longoria Julie O'Hara
4:55 PM - 5:00 PM

Closing Remarks 

 

 
David Demers
5:00 PM - 6:30 PM

Happy Hour

Round out your Summit experience by joining us for a happy hour.