event agenda

All listed times are in the Central time zone (CT).
Agenda details are subject to change. Check back regularly for updates and speaker additions.

TUESDAY, MARCH 25, 2025

1:00 PM - 6:30 PM

Registration & Hospitality Desk Open 

The Registration & Hospitality Desk will be located off the lobby to welcome and check you into the conference as you arrive on Tuesday. 

 
 
1:45 PM - 5:00 PM

Servicer Leadership Summit - Invitation Only

This private meeting between top servicers and Legal League leadership will focus on discussions around key areas of improvement and collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only.
 

 
 
5:00 PM - 7:00 PM

Welcome Reception 

Make the most of this opportunity to forge connections with potential new partners!

 
 

wednesday, march 26, 2025

8:00 AM - 9:00 AM

Registration & Breakfast 

Stop by the Registration Desk to check in and pick up your badge before heading to breakfast. Maximize your meeting time and invite a colleague to join you! 

 
 
9:00 AM - 9:10 AM

Welcome Remarks

Legal League Advisory Council Chair, Stephen Hladik, and Five Star's Director of Legal League, David J. Mulkay, kick off the Spring Servicer Summit and share an overview of the day.

 
Stephen Hladik David Mulkay
9:10 AM - 10:00 AM

General Session #1
Market Update - Regulatory Shifts: Navigating the Financial Services Landscape

So much has changed in Washington, D.C. Explore how regulatory changes are impacting mortgage servicing and what it means for industry stakeholders. From recent Supreme Court decisions to proposed amendments by the Consumer Financial Protection Bureau (CFPB), we'll discuss the implications of these changes on compliance strategies, borrower protections, and the overall financial stability of the residential mortgage sector. Gain insights into navigating the evolving regulatory environment and preparing for potential challenges ahead. 

 
Patrick O'Brien Molly Boesel Alicia Byrd Nolan Turner
10:00 AM - 10:15 AM

Networking Break 

 

 
 
10:15 AM - 11:05 AM

General Session #2
Litigation Issues Affecting Foreclosures and Bankruptcies 2025

This panel will explore the latest litigation challenges in foreclosures and bankruptcies, including emerging "standing" issues and the use of federal servicing regulations as defenses. We’ll also examine FCRA and FDCPA claims, with a focus on Pay-to-Play Fee Litigation, allegations of redlining or “kickback schemes,” and inflated or uncollectible fees. Key discussions will cover the evolving role of the CFPB and state regulations in 2025, the impact of Attorneys General, zombie mortgages, post-petition fee notices, and issues arising after the Notice of Final Cure.

 
Stephen Hladik David Demers LeAllen Frost Matthew Podmenik
11:05 AM - 11:55 AM

General Session #3
Mortgage Servicing Today: Insights from Inside the Industry

Join us for a dynamic discussion on the latest developments and challenges in mortgage servicing. Esteemed representatives from government agencies and government-sponsored enterprises (GSEs) will explore key issues, including delinquencies, loss mitigation strategies, and effective communication among firms, servicers, and investors. Gain valuable insights and practical solutions to navigate the complexities of today’s evolving mortgage servicing landscape.

 
Jane Bond Ryan McGuinness Michael Merritt Jennifer Rogers Ryan Bourgeois
12:00 PM - 12:30 PM

Lunch & Networking 

 

 
 
12:35 PM - 1:00 PM

Fireside Chat

Join us for an exclusive fireside chat with John Abel, Chief Deputy Attorney General of the Bureau of Consumer Protection at the Pennsylvania Attorney General’s Office. With over 25 years of experience, Abel is a recognized leader in consumer protection law and a key figure in major multistate litigation efforts. In this session, Abel will discuss his path to becoming a prominent advocate for consumer rights, offering insights into the pivotal role State Attorneys General play in enforcing consumer protection laws and how they collaborate across state lines to hold businesses accountable. Abel will revisit the landmark National Mortgage Servicer Settlement, detailing how states united to address industry-wide issues—and what such efforts might look like going forward as the CFPB’s role evolves under the current administration.

 
Stephen Hladik John Abel
1:00 PM - 2:30 PM

Roundtable Discussions

Engage with colleagues at your table during interactive topic-centric discussions led by industry experts. Topics are:

  • CFPB Shift Preparation
  • Housing Affordability
  • Foreclosure Hot Topics
 
Ryan Bourgeois Kent McPhail Michael Merritt Christopher Phillips
2:30 PM - 2:45 PM

Networking Break 

 

 
 
2:45 PM - 3:35 PM

General Session #4
Industry Obstacles: Navigating the Evolving Servicing Landscape

Dive into the latest trends and critical topics impacting today’s mortgage servicing landscape with esteemed representatives from government agencies, government-sponsored enterprises (GSEs), and leading attorneys in the industry. Topics will include delinquencies, loss mitigation strategies, and best practices for effective communication between firms, servicers, and investors. Don’t miss this opportunity to gain valuable insights and actionable solutions to navigate the complexities of the mortgage servicing environment. 

 
Reneau Longoria Melissa Black Abbey Dreher Candace Russell
3:35 PM - 3:40 PM

Closing Remarks 

 

 
 
3:40 PM - 5:00 PM

Happy Hour

Round out your Summit experience by joining us for a closing reception.