SERVICING & COMPLIANCE lab
MONDAY, SEPTEMBER 20 | 1:45 PM - 4:15 PM
This lab brings together mortgage servicing professionals and government representatives for candid, collaborative discussions of the headwinds facing the industry. What best practices are in use? What servicing strategies are the most effective? Most importantly, how is the industry advancing solutions to keep the dream of homeownership alive?
|Monday, September 20, 2021
|1:45 PM - 1:50 PM
|1:50 PM - 2:00 PM
|2:00 PM - 2:50 PM
HELP IS ON THE WAY: WHAT MORTGAGE SERVICERS ARE DOING TO HELP ASSIST HOMEOWNERS
Servicer responsiveness, outreach, and diligence are critical as large volumes of homeowners exit forbearance and attempt to resume their mortgage payment schedules. From loss mitigation options to term extensions and other solutions, how can the industry best assist struggling homeowners?
|2:50 PM - 3:35 PM
THE SWING OF THE PENDULUM: THE RETURN OF REGULATION
With many forecasting a heightened regulatory landscape, how do those predictions match up against the realities on the ground? What changes should the industry make to stay ahead of the curve, and how can the industry maintain top-quality service while preparing to assist an influx of delinquent borrowers as forbearance ends?
|3:35 PM - 4:20 PM
VIEW FROM THE C-SUITE
With the mortgage servicing sector facing challenges both customer-facing and internal, a panel of C-suite industry executives shares insights and best practices for success.
|4:20 PM - 4:25 PM